Laura joined AAA Northern California, Nevada & Utah in 2010 and brings more than 20 years of experience. Laura’s insurance background spans multiple areas of the insurance industry, including claims, sales, sales management, product and marketing.
As Chief Member Experience Officer - Road Service, Laura is responsible for honoring the AAA promise to Members by consistently delivering our legendary road services. She is responsible for leading AAA Club Owned Fleet, Contract Service Provider Network, Road Service Operations Team, and the Member Service Center.
Prior to AAA, Laura worked at Farmers Insurance and Nationwide Insurance in various roles supporting business engineering and operations.
Laura received a Bachelor of Science in Economics from Arizona State University.